Terms and Conditions

NON ATTENDANCE AND CANCELLATION

If an appointment is cancelled within 24 hours there may be a cancellation charge.
If you do not attend your appointment there may be a charge.   

Patients should be informed on first contact, that there may be a charge if an appointment is not kept within 24 hours of the appointment time. This information is also on the appointment card and in the patient information brochure.

If the patient does not attend and has not contacted the Cranfold Physical Therapy Centre Ltd then a full charge may be levied (depending on the circumstances.)

If the patient does contact the Cranfold Physical Therapy Centre prior to not attending within 24 hours of the appointment time, this courtesy will be reflected by us. Therefore in this situation, we would normally charge 1/2 the full fee, again dependent on circumstances.

If the patient reschedules later in the same day with the same, or with another physio, then there will be no charge. If no appointment is available in the same day, then no charge will be made for a rescheduled appointment for another day.

If there is availability the same day, but the patient chooses to reschedule to another day with the same/another physio – 1/2 charge will be applied for the loss of business on that day.

FIRST TREATMENTS

In order to tailor the treatment to your individual needs, your first treatment with any of Cranfold Physical Therapy Centre’s therapists will include the taking of a history and an assessment. However, your first visit will always include treatment.

ACCESS TO MEDICAL RECORDS

We are happy to supply a copy of your records either to yourself, or a third party, subject to receipt of the request in writing with your full signature. Please note, there will be an administration charge for this service. Cranfold is registered under the Data Protection Act.

PHYSIOTHERAPY PATIENTS

In the best interests of patient care, your GP would routinely receive a short note from us informing them of your visit. Please let us know if you do not wish us to contact your GP.
INFORMATION ON SUPPORT GROUPS
Please ask your therapist, or at reception for information on condition-specific support groups and networks.

COMPLAINTS PROCEDURE

If you have a complaint please speak with the receptionist who should be able to resolve the majority of problems immediately.

If the receptionist has been unable to satisfactorily resolve your concerns please telephone or write to our Practice Manager, Jane Baine or Company Director, Wendyanne Sansom at our Cranleigh address 107 High Street, Cranleigh Surrey. GU6 8AU.