NON ATTENDANCE AND CANCELLATION
We require 24 hours’ notice to change or cancel an appointment. If you do not attend, or you cancel your appointment within 24 hours, there may be a charge.
COMPLAINTS PROCEDURE
If you have a complaint please speak with the receptionist who should be able to resolve the majority of problems immediately.
If the receptionist has been unable to satisfactorily resolve your concerns, please telephone or write to the Practice Manager at our Cranleigh address.
Here are some links to our partners:
- Bupa
- AXA PPP
- The Chartered Society of Physiotherapy (CSP)
- Physio First
- Health Professions Council (HPC)
- Cranleigh Medical Centre
- Advanced Footcare Group
- Simplyhealth
- Cranleigh School
Terms and Conditions for 10% Vouchers
Please be aware that vouchers can not be used against Clinical Pilates Classes.