Part time Receptionist/Administrator

Job Description for Part Time Receptionist

We are looking for an enthusiastic customer-focused person to join our friendly hard -working team. This will be a varied and challenging role where you will need to demonstrate good personal skills, be computer literate and be able to multi-task to assist both therapists and patients to ensure the smooth running of the practice.

We strongly believe that patients are the core of our business and that all team members need to be in regular contact with them to deliver second to none customer service, that our patients deserve and expect from us.

The successful candidate will be a strong team player, bringing enthusiasm, motivation, and taking on responsibility to help grow Cranfold as a practice by creating social media and marketing material.

Training will be given where necessary.

Role:

• Greet patients with a welcoming and friendly smile
• Become familiar with and contribute to the ethos of the company
• Deal with customers in person, on the phone and by email, maintaining a friendly and welcoming environment
• Arrange and complete appointments on the computerised diary system
• Take payment by cash, cheque, card, and process these and BACS payments on system
• Become familiar with Insurance Company reporting procedures
• Become familiar with the different patient pathways and their admin support
• Support therapists with administration and other queries
• Help manage our social media platforms and advertising
• Create and send emails to relevant patients using our emailer
• Design posters for inhouse and local advertising
• Liaise with other management team members to assist with and contribute to projects
• Prepare and analyse reports from TM3 software for management (training given)
• Be involved in stock ordering and management
• Understand and practise GDPR compliant confidentiality
• Additional duties to assist with the smooth day to day running of Cranfold

Location:        Cranfold Physical Therapy Centre, 107 High Street. Cranleigh Surrey GU6 8AU

The Cranfold admin is a small team and flexibility to cover colleagues’ holidays in Cranleigh, and Dorking is an integral part of this role.

Pay:     Starting salary £11 per hour – Weekdays after 5.30pm and Saturday shifts paid at £15 per hour

Evenings and some Saturday mornings required.

Hours

Monday:           8.15-4.15pm or 11.30-7.30pm

Tuesday:           to be discussed

Thursdays:        to be discussed

Fridays:              to be discussed

Saturday:          08.45 – 13:15                  One per month

Total hours a week:  18-20 hours per week (38.5 hours shared between two candidates)

Statutory annual leave: 28 days pro- rata including Bank Holidays

Cranfold Physical Therapy Centre is an equal opportunities employer

Closing date: 5th February 2024

If you are interested in this position, please email your CV to anna@cranfoldphysio.co.uk